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Our goal is to make home warranty coverage simple and hassle-free.
Below is a step-by-step guide to help you understand how to start and maintain your home warranty contract with us.

 

1. Starting Your Agreement

  • Choose a home warranty plan that fits your needs (Gold, Platinum, or Diamond).

  • Sign up and agree to the terms and conditions of the Fix It Local Home Warranty Plan.

  • Pay an initial contract fee equal to twelve (12) months of the service contract.

  • Ask about our pay ahead program and save up to $100 on your second year coverage.​

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2. Initial Inspection and Payment Process​

  • ​Once payment is confirmed, Fix It Local will schedule an initial inspection.

  • A licensed technician will assess covered systems and appliances for eligibility.

  • The technician will document system conditions and store model/serials.

  • If any pre-existing issues are detected, coverage limitations may apply.

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3. Determining Coverage

  • Coverage is based on the results of your initial inspection.

  • Covered systems include HVAC, Plumbing, Electrical, Appliances (depending on the plan) and more.

  • Items not listed in the plan summary or those with pre-existing damage may not be covered.

  • Optional add-ons like sewer camera inspection or extended pipe leak coverage are available.

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4. Understanding What's Covered and What's Not

  • Covered items are explicitly listed in your plan summary.

  • Some exclusions apply, such as pre-existing issues, cosmetic damages, or items outside the serviceable area.

  • Review your plan details to understand any coverage limits and exclusions.

5. Requesting a Service Call​

  • If a covered item breaks down, file a service request online or by phone.

  • Pay the non-refundable service fee (listed in your plan agreement).

  • A licensed service contractor will be assigned within 48 hours.

  • The contractor will diagnose the issue and determine if it qualifies for repair/replacement.

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6. Claim Approval Process

  • After diagnosis, Fix It Local will review the claim.

  • If approved, we will authorize the repair or replacement.

  • If a claim is denied, you have the right to request further reviewing.

  • If the cost of repair/replacement exceeds coverage limits, a Cash-in-Lieu Payment may be offered.

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7. Getting Your Item Repaired or Replaced

  • Once approved, the contractor will complete the repair or replacement.

  • If replacement is required, Fix It Local will provide a similar model up to the coverage limit.

  • All repairs are backed by a 30-day workmanship guarantee.

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​8. Renewal & Maintenance

  • Plans automatically renew unless canceled before the renewal date.

  • Optional seasonal maintenance services (such as HVAC tune-ups) are available.

  • Keep your contact and payment information updated to avoid service interruptions.

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